Q1. Have you visited Chick-fil-A in the past 6 months? Yes No (End Survey)
Q2. How often do you visit Chick-fil-A? Less than once per year A few times per year About once every few months About once per month Multiple times per month Weekly or more
Q3. What is usually the primary purpose of your visit? (Select one) Quick meal on the go Casual meal with friends Family outing Work lunch Study/work alone Special occasion Other:
Q4. How do you most often receive your order? Dine-in Drive-thru Mobile pickup Delivery
Q5. When eating at Chick-fil-A, how often do you choose to dine inside? (1 = Never, 7 = Always) 1 2 3 4 5 6 7
Q6. Before arriving, how much did you expect Chick-fil-A to feel like a comfortable place to stay? 1 2 3 4 5 6 7
Q7. During your visit, how much did it actually feel like a comfortable place to stay? 1 2 3 4 5 6 7
Q8. Before arriving, how much did you expect Chick-fil-A to prioritize speed and efficiency? 1 2 3 4 5 6 7
Q9. During your visit, how much did it actually prioritize speed and efficiency? 1 2 3 4 5 6 7
Q9. During your visit, how much did it actually prioritize speed and efficiency? 1 2 3 4 5 6 7
Q10. Thinking about your full Chick-fil-A experience , please rate how rushed felt. (1 = Not rushed at all, 7 = Extremely rushed) 1 2 3 4 5 6 7
Q11. I feel comfortable spending time inside Chick-fil-A. 1 2 3 4 5 6 7
Q12. Chick-fil-A feels like a place where families can gather. 1 2 3 4 5 6 7
Q13. The environment encourages people to stay longer. 1 2 3 4 5 6 7
Q14. Chick-fil-A feels like a community space. 1 2 3 4 5 6 7
Q15. Chick-fil-A prioritizes speed over comfort. 1 2 3 4 5 6 7
Q16. The restaurant feels optimized for quick turnover. 1 2 3 4 5 6 7
Q17. Drive-thru service seems more important than dine-in. 1 2 3 4 5 6 7
Q18. When choosing to dine in at a fast food restaurant, how important is it? (1 = Not important, 7 = Very important) 1 2 3 4 5 6 7
Q19. If Chick-fil-A reduced dine-in seating but improved drive-thru speed, how likely would you be to visit? 1 2 3 4 5 6 7
Q20. If Chick-fil-A expanded dine-in comfort but slightly slowed drive-thru service, how likely would you be to visit? 1 2 3 4 5 6 7
Q21. I feel emotionally connected to Chick-fil-A. 1 2 3 4 5 6 7
Q22. Chick-fil-A means something to me personally. 1 2 3 4 5 6 7
Q23. I intend to visit Chick-fil-A again within the next month. 1 2 3 4 5 6 7
Q24. I would recommend Chick-fil-A to others. 1 2 3 4 5 6 7
Q25. Age Under 18 18–24 25–34 35–44 45–54 55+